Privacy Policy

This Privacy Policy explains how Eastgate Tours collects, uses, and protects personal data in connection with Eastgate Portal. It applies to the partner agencies and individuals who use the Platform.

1. Information we collect

Depending on how you use the Platform, we may collect:

• account and agency details you provide when registering (agency name, contact name, email, phone, country, business registration number, and optional website);
• authentication data needed to sign you in and keep your account secure;
• usage data such as pages viewed, searches run, and tours you open, used to improve the service;
• communications you send us, such as enquiries or feedback.

2. How we use your information

We use personal data to:

• create and manage your partner account and process approvals;
• operate, secure, and improve the Platform;
• send service messages, approvals, and — where relevant — partner offers you can opt out of;
• comply with legal obligations and prevent misuse.

3. How we share information

We do not sell personal data. We share it only with service providers who help us run the Platform (such as our hosting, email, and booking-system providers) under appropriate confidentiality obligations, and where required by law.

4. Cookies and similar technologies

We use strictly necessary cookies to keep you signed in and to secure the Platform. We do not use these for third-party advertising.

5. Data retention and security

We keep personal data for as long as your account is active or as needed to meet legal and operational requirements, then delete or anonymise it. We apply reasonable technical and organisational measures to protect it.

6. Your rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal data, and you may object to or restrict certain processing. To exercise these rights, contact us using the details below.

7. Contact

For any privacy questions, email portal@eastgatetours.com or write to Unit No. 1702, High Street South Corporate Plaza Tower 2, 26th St, Bonifacio Global City, Taguig, Metro Manila, Philippines.